At Imprint Specialties, LLC, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, place orders, or communicate with us via phone and text messaging (SMS/MMS).

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1. Information We Collect

We collect personal information that you voluntarily provide to us when placing an order, requesting a quote, filling out a form, or speaking with our customer service team. This information may include:

• Name and business name

• Phone number and email address

• Shipping/billing addresses

• Order details and inquiry history

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2. How We Use Your Information

We use your information solely to provide custom apparel, commercial embroidery, DTF printing, screen printing, and related promotional services. Specifically, your phone number is used to:

• Send transactional order updates and pickup notifications.

• Respond to customer support inquiries and provide requested links (such as uniform sizing guides).

• Communicate regarding order details or proof approvals.​

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3. Mobile Terms & SMS Disclosures

• Opt-In & Consent: By providing your phone number verbally during a customer support call or submitting it via our website forms, you consent to receive transactional text messages from Imprint Specialties, LLC regarding your order or inquiry. Opt-in is voluntary and is not a condition of purchase.

• Non-Sharing of Mobile Information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

• Message Frequency: Message frequency varies based on your ongoing orders, inquiries, and interactions with our support team.

• Message & Data Rates: Message and data rates may apply to any text messages sent or received.

• Opt-Out Instructions: You may opt out of receiving text messages at any time by replying STOP to any message. For help, reply HELP or contact us directly.

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4. Third-Party Service Providers

We may utilize trusted infrastructure providers (such as secure payment gateways or communications platforms like Twilio) strictly to facilitate order fulfillment and service delivery. These service providers are bound by strict confidentiality agreements and are prohibited from using your personal information for any other purpose.